Frequently Asked Questions

Does Agent Closeteur guarantee authenticity?

Every item listed for sale on Agent Closeteur has been authenticated by our in-house trained professionals. We guarantee the authenticity of every item we sell or 100% of your money back– Ensuring your trust is most important to us. Please note that while Agent Closeteur offers a 100% Money Back Guarantee of Authenticity, Agent Closeteur is not endorsed, licensed by, or affiliated with any brand owners.

What condition are the items in?

We are selective in the luxury goods we sell and our items are generally new, like new or gently used. Gently used items have minimal signs of soiling, abrasions, stains, scratches or tears. Occasionally, we come across hard to find vintage items that have been well loved and it shows. Every item includes a detailed description of its condition and images of any slight flaws or signs of wear.

Do items come with original packaging and paperwork?

Items that come with their original boxes, dust bags, authenticity certificates, and manuals will have this information in their product descriptions.

Do you have a retail store where I can shop in person?

As an online only retailer, we do not have a brick & mortar location to shop our products.

Is a signature required upon delivery?

In order to help ensure the safe delivery of your order, we require a signature upon delivery for all orders over $500.

What is your return policy?

If you are not completely satisfied with your purchase, you may return it within 30 days of receipt for a full refund. Authenticity Seal and/or tags must be attached to your item and the item must be in the same condition in which it was received.

Do you offer free returns?

We offer free prepaid and insured shipping labels for domestic orders only. We do not offer free returns for international orders.

What items can I sell?

We buy authentic pre-owned luxury goods that have been gently used, with no significant defects. We are selective in the designers we buy and sell and generally focus on designers that have a presence in high end stores and retailers. See the complete list of designers we buy.

list of designers